سياسة الإلغاء والاسترداد

هذه الوثيقة متاحة باللغة الإنجليزية. في حال وجود أي اختلاف، تكون النسخة التركية هي المعتمدة.

Order cancellation

• Orders whose payment has not yet been confirmed can be cancelled from your account or via a support ticket.
• For paid service orders whose delivery/performance has not started, send your cancellation request via a support ticket.

Refund conditions

• Instantly delivered digital content (codes, files, templates, etc.) cannot be refunded after delivery; however, if the product does not match its description, does not work or is incomplete, we fix it, re-deliver it or refund it.
• For service products, cancellations made before the service starts are refunded in full.
• Orders that cannot be delivered for reasons attributable to the seller are refunded in full.

Refund method and timing

• Refunds are made within 14 days at the latest after your request is approved.
• Orders paid with balance are refunded to your store balance; other payments to the original method or, at your request, to your store balance.
• The time for card refunds to appear depends on your bank.

How to apply

Open a support ticket from your account with your order number, or email [email protected]. In the event of any discrepancy, the Turkish version prevails.